Arvind Malhotra

Associate Professor of Strategy and Entrepreneurship and

T.W. Lewis Scholar

Kenan-Flagler Business School

University of North Carolina at Chapel Hill

RESEARCH INTERESTS

The impact of digital innovations, knowledge management, virtual teams and interorganizational partnerships are areas of research for Arvind Malhotra. His research projects include studying successful innovative organizational and interorganizational structures; adoption of innovative technologies, such as wireless, by consumers and organizations; and management of knowledge in interorganizational contexts.

Dr. Malhotra has received research grants from the Society for Information Managers Advanced Practices Council, Dell, Carnegie-Bosche Institute, National Science Foundation, RosettaNet consortium, UNC-Small Grants Program and the Marketing Sciences Institute.

RESEARCH PAPERS

Leading and Managing Virtual Teams

· “Leading Far-Flung Teams” (A. Malhotra, A. Majchrzak and B. Rosen), Academy of Management Perspectives, March 2007 ( pdf)

· “Far-flung Teams and the Knowledge Driven Corporation” (A. Malhotra and A. Majchrzak), in LMX Leadership series: Leadership for the 21^st Century Organization, June 2008 ( pdf)

· “Can Absence Make a Team Grow Stronger?” (A. Majchrzak, A. Malhotra, J. Stamps and J. Lipnack), Harvard Business Review, May 2004, pp. 137-144 ( pdf)

· “Radical Innovation Without Collocation: A Case Study at Boeing Rocketdyne” (A. Malhotra, A. Majchrzak, R. Carmen and V. Lott), MIS Quarterly, June 2001, 25(2), pp. 229-249 ( pdf) [Society for Information Managers Best Paper Award Winner]

· “Teams Across Borders” (A. Malhotra and A. Majchrzak), Financial Times: Mastering Uncertainty, March 21, 2006, page 11 ( pdf)

Technology Use in Virtual Teams

· “Communication Context-Dependent Technology Use in Virtual Teams” (A. Malhotra and A. Majchrzak), Proceedings of the International Conference on Information Systems, December 2009 ( pdf)

· “Individual Know-How Development in Distributed Groups: IT Enabled Contextualization” (A. Majchrzak, A. Malhotra and R. John), Information Systems Research, March 2005, 16(1), pp. 9-27 ( pdf)

· “Virtual Workspace Technologies: Enabling Virtual Teams” (A. Malhotra and A. Majchrzak), Sloan Management Review, January 2005, 46(2), pp. 11-14 ( pdf)

· “Enabling Knowledge Creation in Far-Flung Teams: Best Practices for IT Support and Knowledge Sharing” (A. Malhotra and A. Majchrzak), Journal of Knowledge Management, 2004, 8(4), pp. 75-88 ( pdf) [Best Paper of The Year Award Winner]

· “Technology Adaptation: The Case of a Computer-Supported Inter-Organizational Virtual Team” (A. Majchrzak, R. E. Rice, A. Malhotra, N. King and S. Ba), MIS Quarterly, December 2000, 24(4), pp. 569-590 ( pdf) [Best Paper of The Year Award Winner]

· “Computer-Mediated Inter-Organizational Knowledge-Sharing: Insights from a Virtual Team Innovating Using a Collaborative Tool” (A. Majchrzak, R. E. Rice, N. King, A. Malhotra and S. Ba), Information Resources Management Journal, Jan-Mar 2000, 13(1), pp. 44-53 ( pdf)

Consumer Behavior in Online/Mobile Contexts and Privacy Issues

· “Evaluating Customer Information Breaches as Service Failures: An Event Study Approach” (A. Malhotra and C. Kubowicz Malhotra), Journal of Service Research, February 2011 ( pdf)

· “Exploring the Drivers of the Adoption of Wireless Web Services in the U.S.: A Relevance Based Mobile Service View (A. Malhotra and C. Kubowicz Malhotra), Communications of the ACM, July 2009 ( pdf)

· “Investigating Wireless Web Adoption Patterns in the U.S.” (A. Malhotra and A. H. Segars), Communications of the ACM, October 2005, 48(10), pp. 105-110 ( pdf)

· “E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality” (V. Zeithaml, A. Parasurman and A. Malhotra), Journal of Service Research, February 2005, 7(3), pp. 213-233 ( pdf)

· “Service Quality Delivery through Websites: A Critical Review of Extant Literature” (V. Zeithaml, A. Parasurman and A. Malhotra), Journal of the Academy of Marketing Science, Fall 2002, 30(4), pp. 362-375 ( pdf)

Interorganizational/Supply-Chain Collaboration and the Role of Standards

· Seeking the Configurational Dynamics of Digital Turbulence: It Takes Three to Tango” (O. A. El Sawy, A. Malhotra, P. Pavlou and Y. Park), Information Systems Research, December 2010 ( pdf)

· “Leveraging Standard Electronic Business Interfaces to Enable Adaptive Supply Chain Partnerships” (A. Malhotra, S. Gosain and O. A. El Sawy), Information Systems Research, October 2007 ( pdf)

· “Absorptive Capacity Configurations in Supply Chains: Gearing for Partner-Enabled Market Knowledge Creation” (A. Malhotra, S. Gosain and O. A. El Sawy), MIS Quarterly, March 2005, 29(1), pp. 145-187 ( pdf)

· “Coordinating for Flexibility in e-Business Supply Chains” (S. Gosain, A. Malhotra and O. A. El Sawy), Journal of Management Information Systems, Winter 2004/2005, 21(3), pp. 39-45. ( pdf)

· “Towards Frictionless e-Business: The Impact of Common Electronic Business Interfaces” (S. Gosain, A. Malhotra, O. A. El Sawy and F. Chehade), Communications of the ACM, 2003, 46(12ve), pp. 186-195. ( pdf)

· “IT-Intensive Value Innovation in the Electronic Economy: Insights from Marshall Industries” (O. A. El Sawy, A. Malhotra, S. Gosain and K. Young), MIS Quarterly, September 1999, 23(3), 305-335. ( pdf)

Knowledge Management in Organizational and Interorganizational Contexts

· “Knowledge Management: An Organizational Capabilities Perspective” (A. Gold, A. Malhotra and A. H. Segars), Journal of Management Information Systems, Summer 2001, 18(1), pp. 185-214. ( pdf)