From: ITS Help <itshelp@unc.edu>
Sent: Wednesday, July 8, 2020 4:32 PM

Here is an outline of what differentiates Office 2019 from O365 Pro Plus from a student’s perspective:

Office 2019:

· This version of Office can be downloaded after placing an order at software.unc.edu

o Specifically https://software.sites.unc.edu/software/microsoft-products/

· Students only get one download of Office 2019 from our service provider (OnTheHub) during their time at UNC.

o They can however, get it installed at our walk-in office (when it reopens) as many times as necessary while they have an active affiliation.

o (And depending on what our software office said, they might be able to keep the installer file and use it again in the future).

· If Kenan-Flagler Business School (KFBS) students get sent back a page or stuck in a loop while logging in through the Software Distribution Student Ordering link, it’s because they don’t have an email address in the directory.

o To fix that issue, they will need to login to ConnectCarolina, click on the Personal Information tab, and then add a business email address.

o They can enter the first part of their KFBS email and select the KF domain from the dropdown menu, then click Save.

o Once that’s been saved, it takes about 15 minutes to sync to the directory.

o After that time has passed, they should be able to access the Software Distribution Student Ordering portal as expected.

· If a student is installing Office 2019 on an Apple Mac, they will need to take additional steps to make sure that it can be activated properly.

o Those instructions can be found here: https://uncch.service-now.com/sp?id=kb_article&sys_id=2dee99f9dbfb3b801fb6ef070596190a

· Finally, because Office 2019 is not subscription-based, the installation will continue working even after the students affiliation with the university is removed and their Onyen is expired.

O365 Pro Plus:

· This version of Office can be downloaded by following the instructions here: https://uncch.service-now.com/sp?id=kb_article&sys_id=1507ab72dbb6ff00227afe213996191f

· Students will need to login with a UNC email address (not KFBS) and their Onyen password

o If they do not have a UNC email address, they can request one by logging in with their Onyen and password at https://selfservice.unc.edu and clicking on the Email Sign-up button, then entering in an existing email address

o Once their request is processed (typically within an hour) they will receive a notification and login instructions at the email address they provided

· Because O365 Pro Plus is subscription-based and tied to the student’s Onyen, it will only remain activated until the Onyen is expired (roughly six months after the student graduates or leaves the university)

If you have any additional questions, feel free to give us a call at 919-962-4357 (open 7am to 7pm, Monday through Friday) or you can call our Software Distribution office at 919-962-2000 (open 9am to 4:30pm, Monday through Friday)

Regards,

Nick Bunitsky

Technical Support Analyst

User Support & Engagement / Information Technology Services

P: (919) 962-HELP | F: (919) 962-6670

R.B House Undergraduate Library | UNC Chapel Hill | Campus Box 3460 | Chapel Hill, NC 27599